Does Mercedes Give You a Loaner Car? — Find Out Now!

Mercedes-Benz is one of the most reputable automakers in the world, known for its luxury vehicles that are both beautiful and dependable.

If you’re interested in buying your next Mercedes, you may be wondering if the automaker provides loaner cars to those who are waiting to purchase one of their new models.

Let’s look at how Mercedes does (or doesn’t) give loaner cars to those who are waiting to buy one of their vehicles.

Does Mercedes Give You a Loaner Car?

What Are Mercedes-Benz Loaner cars

Mercedes-Benz loaner cars or service cars are available at most Mercedes-Benz dealerships for customers who are in for routine maintenance or minor repairs.

They’re often used by both Mercedes and non-Mercedes customers.

Dealers will typically provide one of two types of vehicles: low-mileage loaners with basic amenities like cloth seats, power windows and locks, automatic transmission, satellite radio, etc., or high-end models like CLS 550s and S65 AMG sedans.

It all depends on what type of dealership you go to, as well as whether you’re a Mercedes customer or not.

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However, if you have an AMG vehicle serviced by Mercedes at any time, they may be more likely to give you an AMG than another model.

Does Mercedes Give You A Loaner Car?

The Mercedes loaner car program is an important part of owning one of their luxury vehicles.

They take care of you and want to make sure that you can still get around in style when your vehicle needs repair. Their service department will arrange for transportation, but you’ll want to check with them first.

For example, if your insurance company pays for your rental (in whole or in part), Mercedes may not pay for any portion of it.

In general, I would ask about these things and try to find out all the details before accepting a loaner vehicle from Mercedes.

At least then you’ll know what kind of help they offer should your ride ever need to work.

If it is under warranty

If your Mercedes is still under warranty, then you will be eligible for a loaner car.

If it is not under warranty, but you have purchased an extended service contract, then Mercedes may offer a temporary vehicle to use during repairs. If neither of these cases apply, then you may need to rent or borrow your vehicle.

If you were given rental/loaner insurance coverage as part of your purchase at Mercedes, call and let them know that you are going to need a loaner, and they will help facilitate getting one for you.

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If it isn’t covered by warranty

If your Mercedes-Benz needs repairs that aren’t covered by warranty, you have two options:

1) Repair it yourself or

2) Get a loaner car from Mercedes-Benz.

A loaner car could be useful if you’re afraid of getting dinged or scratched while your vehicle is being worked on. But will Mercedes-Benz actually lend you one for free?

Let’s find out…
When you bring your Mercedes to a service center and there are problems with it that are not covered under warranty, Mercedes offers loaner cars as part of its sales package called Customer Assistance Services (CAS).

With CAS, Mercedes promises No Cost for Maintenance for two years or 24,000 miles (38,624.26 km).

This means not only does Mercedes pay all costs associated with maintenance during those first two years (warranty and non-warranty services), but they also provide customers with transportation in case their vehicle is in the shop overnight.

There may still be some fees involved with other maintenance procedures, though. For example,… A Mercedes dealer might offer you a loaner car if:
• Your Mercedes needs an oil change, and it’s going to take more than one day to complete. • Your Mercedes requires any type of repair outside normal maintenance, such as replacing brake pads or tires.

• If your Mercedes has any type of body damage such as dents, scratches, etc., even if it’s minor damage that doesn’t affect safety.

• If you’re having trouble getting an appointment at your local dealership because they’re too busy with repairs on other vehicles.

Note: The exact terms will vary from dealer to dealer, so make sure you call ahead before making an appointment at any specific location.

If it requires maintenance

If your Mercedes needs maintenance, you may need to take it to a dealership for repairs. Your manufacturer’s warranty only covers certain parts and problems that are under warranty, but if your car has an issue that requires repair outside those warranties, you’ll have to pay for it yourself.

While you can bring it in for service at any dealer, some places will try to fix as much as they can before passing on your expensive issue to another shop.

Mercedes gives you two options: It supplies loaner cars, so you don’t have to waste time without transportation while yours is getting fixed; or if it’s too expensive or inconvenient, Mercedes covers all taxi expenses (within 50 miles (80.47 km)) while your car is being repaired.

How long will my service take at my authorized dealer

The following is a breakdown of typical service appointments for Mercedes-Benz models: Mercedes recommends that you have your car serviced every 12 months or 12,000 miles (19,312.13 km) to keep it performing at its best?

Certain vehicles may need more frequent service due to mileage or driving conditions. If you would like to have your vehicle serviced, please give us a call or contact your authorized dealer.

They will be able to answer any questions that you may have and schedule an appointment for your vehicle’s next service at their dealership.

Some services are covered by warranty; others require payment before they are completed.

What kind of service can I expect from Mercedes-Benz if I purchase their car?

Buying your next Mercedes-Benz can be very exciting; however, before you make that purchase, you should understand what kind of service you can expect from Mercedes-Benz after you drive off that lot.

Most people assume that if they purchase a new Mercedes-Benz from a dealership, then they’ll automatically receive courtesy services such as loaner cars.

Unfortunately, for many car owners—this isn’t always true. Before you buy your next car from Mercedes-Benz or any other dealership, it’s important to do some research on their loaner car policy and requirements.

Are there any incentives for owning a new vehicle from MBUSA

Depending on what Mercedes you purchase, you may be eligible for a new-vehicle discount of up to $2,000? In addition, your Mercedes-Benz may come with perks that make driving it even more enjoyable.

For example, if you lease or finance through MBUSA and are less than 18 years old, you get an MBUSA Young Driver’s Program loaner car at no cost to you.

Your Mercedes is also covered by a three-year/36,000-mile New Vehicle Limited Warranty and 5 years/60,000 mile (96,560.64 km) Anti-Corrosion/Perforation Limited Warranty.

If you buy your vehicle from a dealer in another country, such as Germany or Canada, any additional warranty coverage is determined by that dealer.

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FAQs On Does Mercedes Give You a Loaner Car?

Mercedes courtesy vehicle lease

Mercedes makes available courtesy vehicles for lease when your Mercedes is in for service.
Whether you’re looking to test drive another model or not, it’s useful to know you have access to a Mercedes when yours is out of commission. This is all part of what Mercedes calls its immaculate care package.

How to get a loaner car from dealership

If you’re experiencing an issue with your Mercedes that is under warranty, most dealerships will provide you with a loaner car for however long it takes to repair your vehicle.
Usually these are vehicles of similar make and model, but don’t expect them to be new. The nice thing about having one of these vehicles is that you can use it to go grocery shopping, run errands or even commute to work until your Mercedes is fixed.

Do mercedes charge for a courtesy car

Mercedes has loaner cars available for their customers at no additional charge, although it is only one vehicle that is shared among multiple dealerships. If you would like to get a Mercedes loaner car, contact your dealer directly to see if they have one available.
In most cases, Mercedes does not give away its vehicles for free—like any other luxury brand, Mercedes doesn’t want its loaners damaged or driven recklessly and so requires drivers to sign liability waivers before using their vehicles as a courtesy car.

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