If you own an OfficeJet printer, for the time being, your best bet is to disconnect your printer from the internet so that it doesnt automatically download the buggy update.
On Saturday, HP acknowledged the issue and told Bleeping Computer it was working on a fix. Our teams are working diligently to address the blue screen error affecting a limited number of HP OfficeJet Pro 9020e printers, the company said. We are recommending customers experiencing the error to contact our customer support team for assistance https//support.hp.com.
For the moment, HP customers report the only solution to the problem is to send a broken printer back to the company for service.
Among the affected printers are OfficeJet 902x models, including the Pro 9022e, Pro 9025e, Pro 9020e AllinOne and Pro 9025e AllinOne variants.
Since about the second week of May, the HP support forums have been rife with complaints of OfficeJet printers bricking after they automatically installed the companys most recent firmware update.
After downloading the faulty software, the builtin touchscreen on an affected printer will display a blue screen with the error code 83C0000B.
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