In fact, Gen Z tourists have become a significant portion of the global travel market.
They are the first generation to be born into a digital world, and as such, have different priorities, values, and unique expectations about what and how they want to experience in their travel journey from booking their vacation to arriving at their destination.
They want better, faster, and more efficient border entry and shopping at their fingertips which only MagellanGO, the allinone digital concierge, can offer in order to create the perfect trip for older and younger generations.
Written by Dr.
The company states that the shift in tourists demographic means the old rules no longer apply when it comes to keeping airport passengers happy.
This clearly suggests that a seamless digital experience at the airport is now an essential, and no longer a luxury that MagellanGO, a new passenger digital travel app promises to deliver.
The focus on customer experiences in this digital age is forcing companies to create seamless, interconnected experiences.