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John Frederick, chief of cardiovascular surgery at Atrium Healths Sanger Heart and Vascular Institute.
Collecting biometric data before remote monitoring meant nurse navigators had to rely on patients to manually record and report the information, he noted.
PROPOSAL
Health IT vendor Carium proposed a care experience platform to be added to Sanger Heart andVasculars Perfect Care program that provides a complete ecosystem for virtual care.
The care experience platform would ensure patients remain connected with their care teams, and that care teams remain connected with invaluable patient data to improve clinical decisionmaking, Frederick explained.
Uncertainty can lead to preventable poor outcomes and readmissions for issues that could have been managed in the outpatient setting.
THE PROBLEM
Anxiety is common in patients preparing for cardiac surgery.
In the past at Atrium Healths Sanger Heart and Vascular Institute, as in many other hospitals, postoperative cardiac patients were discharged with a vague understanding of what recovery entails.
Keypoints
- A thoughtful change management strategy is critical to ensure a smooth and successful implementation, transition, adoption and advocacy of a new virtual care platform.